Grievance Redress Mechanism (GRM)

The ACRLP Grievance Redress Mechanism (GRM) addresses grievances, issues, and complaints, and is open to all beneficiaries, stakeholders, and FPs. The GRM system ensures strict confidentiality; beneficiaries sharing issues with us should feel secure, as all information about the complainant is kept highly confidential.
You can reach us through the following channels to file complaints or provide suggestions:
Grievance Redress Committees in the communities (forms available)
AWAAZ hotline at 410 (call us directly)
Email: crl.shekayat@unops.org (send us an email)
Project website (https://www.acrlp.org/Grievance.aspx) (lodge complaints directly here)
Information shared through any of these channels will be treated with utmost confidentiality.

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